By Nothando Mtshali
The Durban Central Taxi Association (DCTA) says it has rigorous training and consultation processes with drivers and other personnel registered under the organisation. This comes after repeated commuter complaints about ill-treatment when the use minibus taxis as public transport.
Passengers say many of vehicles have too many faults, are overcrowded and there are drivers who ignore basic road rules. “I am scared for my life every day,” says 29-year-old Thandeka Zulu, a domestic worker from KwaMashu.
“Some drivers speed, use their phones while driving, or don’t stop at red lights. But we have no choice. We need taxis to get to work,” she continued.
University student, Sibusiso Dlamini says that he travels from Umlazi to the Durban every day. He describesd his daily commute as stressful. “There is no discipline,” he explains.
“We’re crowded in there like sardines. If you speak up, you’re told to get out. I’ve seen arguments and even fistfights,” says Dlamini.
The Durban Central Taxi Association (DCTA) says it is aware of some of these issues and is working on improving safety standards. “These complaints are seriously considered,” says M.L. Xaba who is the association’s chair.
“Our organisation is working with drivers and other stakeholders to ensure that taxis are well-maintained and that drivers understand they are carrying human lives,” continues Xaba.
He says passengers must speak up as well. “We appeal to passengers to report misconduct at our offices or taxi rank committees.”
Some passengers say it’s the lack of police visibility that makes the situation worse. “We don’t have traffic police checking taxis in the township,” said Siphiwe Mthethwa who is a teacher from Ntuzuma.
The eThekwini Municipality’s Transport Department says it has launched joint operations with Metro Police and taxi associations to promote better compliance with road safety laws and standards.
